Returning your order

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Note that this offers applies only to products purchased via; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

  1. Click on Order Status ; enter your order number, last name and zip code.
  2. Your order will be displayed, and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

Check an Order

Enter the Order Number, Billing Address Zip Code and Last Name.


Please enter a valid postal code in one of the following formats 'A1A 1AA, AA1A 1AA, A1 1AA, A11 1AA, AA1 1AA, AA11 1AA'

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