Customer Satisfaction Guarantee

You may return any item purchased on our website for any reason, within the first 30 days. We'll gladly exchange your product or give you a refund for the full amount of the merchandise - whichever you prefer. No restocking fee. No questions asked. Only in case your return has a value below 50 GBP, we will charge a shipping and handling fee of 5.99 GBP.

When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you'll need it for a return shipment.

If you require any assistance in testing or setting up your product, please contact our Customer Service Center at +44-1707278113 or customer.support@harman.com and and provide the order confirmation number and a brief explanation of your issue.

 

Return and Exchange Policies

A return authorization is required for any exchange or refund. To initiate a return please send an e-mail to customer.support@harman.com and provide the order confirmation number with a brief explanation for the reason of your return.

Our customer service will authorize the return and supply a shipping label allowing you to return the product for free. Only in case your return has a value below 50 GBP, we will charge a shipping and handling fee of 5.99 GBP. If you require any assistance you can also call our Customer Service Center at +44-1707278113.

Any product shipped to us without a return authorization will be returned to the customer at his or her expense.

We will issue a refund or exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at our warehouse and you will be charged for anything missing.

For more information: Terms of sale